Delivery Terms

We take pride in our products, and we do all we can to ensure they will reach to your home on time and in perfect condition. 

We will do three quality checks throughout the entire delivery process. Before your order is dispatched from the factory, we will conduct the first quality check and ensure proper packaging for safe shipment. Upon arrival at our Singapore warehouse, we will open the product boxes, perform the second quality check, and then contact you to make delivery arrangements. Our professional delivery team will take care of your last-mile local delivery and installation. The third quality check will be carried out by you in your lovely home.

We aim to provide impeccable service to our customers. A specific salesperson will be assigned to your order, ensuring that there is always a person from us you can reach out to anytime. 

After placing an order, a specific salesperson from Oggetti Moderni will contact you within 1-2 working days via WhatsApp or email to confirm your order details and provide you with the estimated time of arrival (ETA). During the shipment period, if any questions suddenly come out to your mind, we are here 24/7, ready to assist you. Once your order is ready for delivery, your specific salesperson will notify you and help schedule your delivery on the date that suits you best. After the delivery, you can still reach out to your specific salesperson for any after-sale service or warranty claims.

Note: Please make sure to verify that your items can fit through doors, staircases, and lifts before placing your order. You can find all product dimensions on their respective product pages.

DELIVERY LEAD TIME

Upon successful placement and confirmation of your order, you have agreed to the following terms regarding product delivery:

For products that are ready in stock, the standard delivery lead time is 4-5 working days. However, for products that are not immediately available in Oggetti Moderni Singapore Warehouse, a procurement/production process will be initiated. The estimated processing lead time for normal item is approximately 4-8 weeks, while some genuine leather products will take approximately 8-12 weeks.

It is important to note that this estimated lead time is subject to potential adjustments due to a range of external factors that are beyond our control. These factors include, but are not limited to, potential delays in freight transportation, unpredictable weather conditions, global pandemics, and other unforeseen circumstances that may impact the delivery schedule.

Oggetti Moderni is committed to ensuring transparency and communication throughout the order fulfillment process. If you need further clarification or assistance, please don’t hesitate to contact our dedicated customer service team.

BULKY ITEM TWO-PERSON DELIVERY

For furniture items, we rely on specialized furniture delivery partners who offer a two-person local delivery service, ensuring the utmost care for your delivery experience. 

This delivery service is exclusively for furniture items and encompasses tasks such as moving items to the room of your choice, unpacking, assembly, installation, and removal of any packaging materials. Please note that this service does not extend to accessories and homeware items, such as mirrors and lighting. Additionally, it does not include wall/ceiling drilling for product installation that requires such services. 

When it comes to large two-person deliveries, the Oggetti Moderni team will contact you through email, WhatsApp, or phone to arrange a suitable delivery date. If you need to reschedule your delivery date, you can do so free of charge up to 3 business days before the originally scheduled delivery date. Rescheduling within 3 business days of the originally scheduled date will incur a $50 rescheduling fee.

DELIVERY CHARGES

Our delivery charges are designed to encompass the processing of your order, the handling and packaging of products, as well as the delivery to you.

We provide free delivery for orders over $500 and above and this includes delivery into your room of choice, as well as full assembly of furniture. 

Please refer to the delivery charges for orders below $500.

We currently deliver within Singapore only. 

For International Orders, Do kindly contact us via our email address to enquire about our friendly arrangements to have items shipped to the destination of your preference.

MULTIPLE DELIVERIES FOR ONE ORDER

Our items are produced by several manufacturers. Therefore, they will arrive at our distribution centre at different times. If you would like your items to be separated into multiple delivery trips, note that an additional delivery fee of $50 will apply if items for each delivery/shipment are less than $500 in value.

ADD-ON SERVICES & CHARGES

1. a) Carry-up Service

Carry-up Service is required for delivering to any location above the ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

Some common scenarios include:

• Stairs within landed properties and HDB maisonette
• Walk-up apartments with no direct lift access
• Lift doorways that are too narrow for the furniture to fit through

Carry-up service is charged at $10/item (up to 80kg), for every non-lift accessible level. For items weighing more than 80kg, you may check with respective sales for availability of service and charges.

You may arrange for carry-up service at any of the following points of your purchase:

• During checkout: You may include in the note section during checkout. 
• During scheduling of delivery: When your order is ready for delivery, you will be contacted by Oggetti Moderni’s sales representative to arrange for delivery during which you may update your requirement of the service. 

If you require a carry-up service but have not arranged for it at any of the steps above, please get in touch with us immediately via email/phone/WhatsApp.

Note: Carry-up service is required and available exclusively only for furniture items only.

RIGHTS TO REFUSE OR CANCELLATION OF DELIVERY DUE TO HAZARDOUS SITUATIONS

We agree to deliver goods to you with the understanding that reasonable access is available. Your responsibility to check the measurements is required to ensure your items will fit through the doorways or passageways leading to your delivery location. Oggetti Moderni will not be held responsible for any misfit of measurements.

Oggetti Moderni reserves the right to refuse and/or cancel any delivery or fulfilment of any add-on service in any of the following situations:

• If reasonable access is unavailable or becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway)
• If a carry-up service or disposal service is required and the item exceeds 80kg. In such cases, you have the option to self-carry the item. However, Oggetti Moderni will not be held liable for any damages to the product or any injuries sustained during the process.

In the event that the delivery of your items or the fulfilment of any add-on service is cancelled, all items returned to us will be restocked and you will be refunded the value of your order, minus the delivery fee, restocking fee and other applicable charges. 

RECEIVING ITEMS

Upon delivery, the customer or the 3rd party appointed by the customer for sign-off shall inspect the item(s) and the its surroundings carefully before our delivery team leaves the premises. Any damages detected should be reported immediately to the delivery team who will note it down on the delivery order. Upon signing the acceptance of the delivery order, you have agreed that the conditions of goods and its surroundings are within an acceptable level. Any discrepancies reported will not be accepted and Oggetti Moderni reserves all rights to reject any claims that are incurred after the delivery of your items.

If the item is damaged, please Email/WhatsApp your respective sales representative and provide a detailed description of the fault with accompanied photos/videos reflecting the damages. We will aim to provide a response within 2 business days. Please do note that insufficient information on the issues/defects may result in delays to our customer service team providing a reasonable resolution.

Oggetti Moderni reserves the right in its absolute discretion to determine whether the item’s part has failed due to a manufacturing defect or natural flaw. Such replacement or repair is offered by Oggetti Moderni at its sole discretion. All replacement or repair of the item(s) will depend on the next available schedule, and Oggetti Moderni shall not be held liable for any consequences (whether direct or indirect) caused by the delay in the delivery of the replacement item. No such delay shall entitle the customer to treat this agreement as being repudiated by Oggetti Moderni or to any comparison. 

INCORRECT DELIVERY ADDRESS

All unsuccessful delivery orders will be returned to our warehouse and restocked. We will contact you to re-arrange for the next available delivery slot to the correct delivery address with a rescheduling fee of $50.

RESCHEDULING OF DELIVERY

Customers may reschedule the delivery with no additional charges with a minimum notice of 3 business days in advance (Monday – Friday, 10am – 8pm, excluding Public Holidays) before the delivery date (subjected to the availability of delivery slots). For re-scheduling of delivery within 1 business days before agreed delivery date, Oggetti Moderni will charge a rescheduling fee of $50.

NOT PRESENT TO RECEIVE DELIVERY

If you are not present to receive your scheduled bulky two-person delivery at the date and time slot stated, you may instruct our delivery partner to leave the item at your door step for ready assembled items. Oggetti Moderni shall not be held liable for any damages to items/missing items for the request. 

For bulky items or items that required assembly, our delivery partner will return the items to our warehouse. The Oggetti Moderni team will then reschedule the delivery with a rescheduling fee of $50.

DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT

Some addresses have delivery restrictions. This is most common in condominiums, private apartments and offices located within the central business district (CBD). Please check with your building management if there are any delivery restrictions before confirming your delivery details with us, so that we can make the appropriate arrangements in advance.

Some common delivery restrictions include:

• Vehicular height limits
• Parking restrictions
• Cut-off time for deliveries
• Forms, deposits or lift padding required (note: our delivery team will not be able to assist with putting up lift padding)
• You are required to place any deposit to the building management for moving goods into their premises if necessary.

Should your building management reject the admittance of our delivery team, delivery will be rescheduled (please ensure permission is obtained by your building management for the new delivery date) with a rescheduling fee of $50.

DELAYED DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES

1. a) In the event of delays in shipment due to unforeseen circumstances, Oggetti Moderni reserves the right to reschedule the delivery, subject to the availability of delivery slots.
2. b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.
3. c) Oggetti Moderni shall not be held liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay of shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Oggetti Moderni or to any comparison.
4. d) If you wish to change the date of delivery, please inform us at least 3 business days in advance. This means, if your delivery is on a Wednesday, you will need to write in before the end of last Thursday, one day before the first business day, assuming that there are no public holidays.

FREE STORAGE

Oggetti Moderni will provide up to 3 days of free storage from the estimated delivery date. After the 3 days of free storage period, storage charges will be charged at 5% of the item value per week, subjected to GST. To request storage, please indicate a note in the Special Request section during checkout.

If your ordered products are made to order or requires procurement/production process, the lead time will be 4-8 weeks.